Last Updated: June 2025
Please carefully read these Terms of Use (“Terms”) between CirrusDx, Inc. (“CirrusDx,” “we,” “our”) and you (hereafter referred to as “you,” “your,” “user” and derivatives thereof). The Terms govern and apply to your access and use of the CirrusDx website, the CirrusDx provider-facing mobile app (“CirrusDx Provider App”), any information or other materials uploaded, downloaded or appearing on the CirrusDx website or CirrusDx Provider App (collectively, the “Content”), or any services made available by CirrusDx through the CirrusDx website or CirrusDx Provider App (all of the foregoing, collectively, the “Service”). Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. By accessing and using the Service, you agree to be bound by these Terms. If you do not agree to all of these Terms then you do not have permission to access or use the Service.
You may be subject to additional agreements, terms and conditions, posted guidelines, or rules applicable to a specific service we provide to you (collectively, “Additional Terms”). All such Additional Terms are hereby incorporated by reference into these Terms. In the event of a conflict between any Additional Terms and a provision of these Terms, the Additional Term shall control only in relation to the conflicting provision of these Terms.
BY USING THE SERVICES, OR PROVIDING US WITH YOUR EMAIL ADDRESS AND/OR TELEPHONE NUMBER, YOU AGREE TO RECEIVE COMMUNICATIONS FROM US VIA EMAIL OR TEXTS/CALLS FROM OR ON BEHALF OF CIRRUSDX AT THE ADDRESS OR PHONE NUMBER YOU MAY PROVIDE TO US. THESE COMMUNICATIONS MAY INCLUDE DETAILS OF OFFERS AND OTHER ALERTS THAT MAY REQUIRE IMMEDIATE ATTENTION. YOU UNDERSTAND AND AGREE THAT THESE TEXTS/CALLS MAY BE CONSIDERED TELEMARKETING UNDER APPLICABLE LAW, THEY MAY BE SENT USING AN AUTOMATIC TELEPHONE DIALING SYSTEM OR OTHER AUTOMATED TECHNOLOGY, AND YOUR CONSENT IS NOT A CONDITION OF ANY PURCHASE.
The Service provides information about the products and services offered by CirrusDx, including diagnostic health test kits, sample processing, reports, and information about various health conditions. The clinical information contained within the Service is intended for the use of healthcare professionals only. Healthcare professionals should exercise their own clinical judgment when using the Service. The Service is not a source of authoritative billing, coverage or coding information, and each health plan and governmental payer will have its own billing and coverage guidelines.
If you are a patient or healthcare consumer, you should not use information found on the Service to replace a relationship with your physician or other healthcare professional and should not rely on that information as professional medical advice. Always seek the advice of your physician or other qualified healthcare provider concerning questions you have regarding a medical condition, and before starting, stopping or modifying any treatment or medication. In the case of a health emergency, seek immediate assistance from emergency personnel. Never delay obtaining medical advice or disregard medical advice because of something you have or have not read on the Service. The information (including, without limitation, advice and recommendations) and services on the Service are intended solely as a general educational aid and are neither medical or health care advice for any individual problem nor a substitute for medical or other professional advice and services from a qualified health care provider familiar with your medical history. Use of the Service does not create a doctor-patient relationship. Nothing contained in the Service is intended to be used for medical diagnosis or treatment.
CirrusDx provides the Service as a convenience to online and app users. CirrusDx makes no commitment to keep the information on the Service up to date or to correct any information that appears on the Service. Medical treatment and knowledge change quickly, and the Service should not be considered error-free or as a comprehensive source of information on a particular topic. CirrusDx makes no warranties or representations as to the accuracy of the content of the Service and assumes no responsibility for any consequences relating directly or indirectly to any action or inaction you take based upon the information and material on the Service. Your use of the Service is subject to the additional disclaimers and caveats that may appear throughout these terms and conditions and the Service. You assume the entire risk of loss in using the Service and Content contained in the Service.
Features and specifications of products or services described or depicted on the Service are subject to change at any time without notice.
IF YOU RESIDE IN THE UNITED STATES, PLEASE NOTE THAT THESE TERMS OF USE CONTAIN AN ARBITRATION CLAUSE AND CLASS ACTION WAIVER. BY ACCEPTING THESE TERMS, YOU AGREE TO BE BOUND BY THIS ARBITRATION PROVISION.
NOTHING STATED OR POSTED ON THE SERVICE OR OTHERWISE AVAILABLE THROUGH THE SERVICE IS INTENDED TO BE, AND IT MUST NOT BE TAKEN TO BE, THE PRACTICE OF MEDICINE OR THE PROVISION OF MEDICAL CARE.
You agree to only use the Service for your own use, and not on behalf of or for the benefit of any third party, and only in a manner that complies with all laws that apply to you. By accessing or using the Service you represent and warrant that you are not legally prohibited from accessing the Service under the laws of the country in which you access or use them. If your use of the Service is prohibited by applicable laws, then you are not authorized to use the Service. CirrusDx is not responsible for your use of the Service in a way that breaks the law.
You acknowledge that CirrusDx has no obligation to monitor your access to or use of the Service but has the right to do so for the purpose of operating the Service, to ensure your compliance with these Terms, or to comply with applicable law or the order or requirement of a court, administrative agency, or other governmental body.
You affirm that you are at least 18 years of age and are fully able and competent to enter into and abide by and comply with these Terms. It is a violation of these Terms to create an account by misrepresenting your age.
You may elect to establish an individual user profile or account for the Service (“Account”) by providing certain information. You agree that you will not create more than one Account or create an Account for anyone other than yourself. In exchange for your use of the Service, you agree that the information you provide when using the Service is accurate, complete, and current at all times. Inaccurate, incomplete, or obsolete information may result in the termination of your Account on the Service.
You agree that you will safeguard your password and that you are solely responsible for any activities or actions under your Account, whether or not you have authorized such activities or actions. You will immediately notify CirrusDx at agressieux@cirrusdx.com of any unauthorized use of your Account. CirrusDx will not be liable for any loss that you incur as a result of someone else using your Account.
CirrusDx may collect your personal and non-personal information when you download, register for, access and/or use the Service. You acknowledge that CirrusDx may collect, process, transfer, use, and disclose your information in accordance with our public-facing Privacy Policy. Such information may be used by CirrusDx for its own internal business purposes including research and analytics. You agree that any contact information you elect to provide can be used by CirrusDx to send you marketing offers from the Service. As part of engaging with the Service, you may also engage with the Service in a manner regulated by the Health Insurance Portability and Accountability Act (“HIPAA”). If you are a patient viewing these terms, please contact your provider for information regarding your medical records and/or HIPAA privacy disclosures, or you may review our HIPAA Notice of Privacy Practices.
CirrusDx has created, acquired or otherwise has rights in, and may, in connection with the Service, employ, provide, modify, create, acquire or otherwise obtain rights in, various concepts, ideas, methods, methodologies, procedures, processes, techniques, and logos (including, without limitation, function, process, system and data models); templates; the generalized features of the structure, sequence and organization of software, user interfaces and screen designs; general purpose software tools, utilities and routines; logic, coherence and methods of operation of systems; proprietary computer software, libraries, algorithms, materials, products and designs; and know-how used by CirrusDx or its affiliates in providing Service (including all copies, enhancements, modifications, revisions, and derivative works of any of the foregoing) (collectively, “Materials”). CirrusDx owns all right, title and interest in the Materials, including without limitation, all rights under all copyright, patent and other intellectual property laws. To the extent that CirrusDx utilizes any of its Materials or other properties in connection with the provision of the Service, such Materials or properties shall remain the property of CirrusDx.
Subject to your compliance with these Terms, CirrusDx grants you a limited, non-exclusive, non-transferable, non-sublicensable, and revocable license to access and use the Service and view and download the Materials therein solely for your personal, non-commercial purposes (if you are a patient or healthcare consumer) or solely for your internal business use (if you are an entity providing healthcare services), as applicable. Any copy made of Materials obtained through the Service must include all applicable copyright notices.
Except for the foregoing license and as otherwise required or limited by applicable law, you have no other rights in the Service or any Materials and you may not modify, edit, copy, reproduce, create derivative works of, reverse engineer, alter, enhance, or in any way exploit the Service or Materials in any manner or for any purpose that would constitute infringement of our, our licensors’, or the Service’s other users’ intellectual property rights. Moreover, you may not transfer, distribute, sell, lease, rent, disclose or provide access to the Service or Materials to any third party or use the Service to provide service bureau, time sharing or other services to third parties. All rights not expressly granted herein are reserved. Any use of the Service other than as specifically authorized herein is strictly prohibited and will terminate the license granted herein.
By accessing or using the Service, you agree that:
You further agree to not use the Service in any way that:
This list of prohibited activities provides examples and is not complete or exclusive.
The order, purchase, and sale of any products from CirrusDx and/or its suppliers are subject to the terms and conditions contained in the applicable purchase order or written agreement between the parties (or, with respect to online orders via the Service, any applicable online purchase terms).
When you use the Service or send e-mails, text messages (SMS), and other communications from your desktop or mobile device to us, you may be communicating with us electronically. By agreeing to these Terms, you consent to us providing disclosures to you, communicating, and otherwise conducting business with you electronically. You are agreeing to use electronic records and signatures throughout the course of our relationship as part of your use of the Service, and that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. You understand that your electronic signature will be binding to the same extent as if you signed on paper with an ink signature..
If you elect to provide your contact information in connection with your use of the Service, we may communicate with you by email or text using the email address or telephone number you have provided. You may receive announcements, administrative messages, service updates, or other non-transactional communications, and you agree to receive these communications. Standard data and message rates may apply whenever you send or receive such calls or messages, as specified by your carrier. You may opt out of receiving non-transactional text messages by replying to any text from us with the word “STOP” or by emailing us at agressieux@cirrusdx.com.com. You may continue to receive calls and text messages for a short period while we process your request, including a message confirming the receipt of your opt-out request. Your agreement to receive marketing calls and texts is not a condition of any purchase on or use of the Service. Please note that opting out of promotional messages will not affect your ability to receive important service-related communications.
The Service may contain links to third-party websites or resources. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by CirrusDx. Therefore, we strongly urge you to review the privacy policy of these websites. You acknowledge and agree that CirrusDx has no control over and assumes no responsibility for the content, privacy policies, or practices of any third-party sites or services. Links to such websites or resources do not imply any endorsement by CirrusDx. You assume all risk arising from your use of any such websites or the content, products or services on or available from such websites. YOU AGREE THAT WE WILL NOT, UNDER ANY CIRCUMSTANCES, BE RESPONSIBLE OR LIABLE, DIRECTLY OR INDIRECTLY, FOR ANY GOODS, SERVICES, INFORMATION, RESOURCES, AND/OR CONTENT AVAILABLE ON OR THROUGH ANY THIRD-PARTY SITES AND/OR THIRD-PARTY DEALINGS OR COMMUNICATIONS, OR FOR ANY HARM RELATED THERETO, OR ANY DAMAGES OR LOSSES CAUSED OR ALLEGED TO BE CAUSED BY OR IN CONNECTION WITH YOUR USE OR RELIANCE ON THE CONTENT OR BUSINESS PRACTICES OF ANY THIRD-PARTY.
In the event you choose to provide CirrusDx with any feedback, suggestions, or similar communications relating to the Service, all such messages (collectively, “Feedback”) will be considered non-personal, non-confidential (except for personal information as described in our Privacy Policy) and nonproprietary. You acknowledge and agree that all Feedback will be the sole and exclusive property of CirrusDx and you hereby irrevocably assign to CirrusDx all of your right, title, and interest in and to all Feedback, including without limitation all worldwide patent, copyright, trade secret, and other proprietary or intellectual property rights therein. At CirrusDx’s request and expense, you will execute documents and take such further acts as CirrusDx may reasonably request to assist CirrusDx to acquire, perfect, and maintain its intellectual property rights and other legal protections for the Feedback.
You will not access the CirrusDx Provider App from any location outside the United States. If you access the CirrusDx website from a location outside the United States, you are responsible for compliance with all applicable laws, rules, regulations or decrees of your jurisdiction. Without limiting the generality of the foregoing, no software, information or technology may be downloaded or otherwise exported or re-exported to any country for which the U.S. maintains an embargo on such exports or to a person or entity identified on lists of the U.S. Treasury Department (e.g., Specially Designated Nationals, Denied Persons or Entities) or the U.S. Commerce Department (e.g., Entity List, Table of Deny Orders), which control such exports. You represent and warrant that (i) you are not located in a country that is subject to a U.S. government embargo, or that has been designated by the U.S. government as a “terrorist supporting” country; and (ii) you are not listed on any U.S. government list of prohibited or restricted parties.
The Content and Service are provided for informational and educational purposes and are not a substitute for the professional judgment of health care professionals. CirrusDx does not endorse any specific Content, services, tests, medications, products or procedures and does not represent or warrant that any particular medication, treatment, or test is appropriate, safe, or effective.
The Service is provided “as is” and “as available” without warranties of any kind, express or implied. Without limiting the foregoing, CirrusDx explicitly disclaims any warranties of merchantability, fitness for a particular purpose, non-infringement, and any warranties arising out of course of dealing or usage of trade.
CirrusDx makes no representation or warranty that the Service will meet your requirements or be available on an uninterrupted or error-free basis, nor does CirrusDx make any warranty regarding the quality, accuracy, timeliness, completeness, usefulness, performance, security, legality, or reliability of the Service or any Content. You expressly agree that your use of the Service and your reliance upon any of its contents is at your sole risk, and you hereby release CirrusDx from all liability for Content acquired through the Service.
CirrusDx may suspend or terminate your access to the Service at any time, for any reason or for no reason at all. CirrusDx has the right (but not the obligation) to refuse to provide access to the Service to any person, agency or organization at any time, for any reason or for no reason at all, in our sole discretion. CirrusDx reserves the right to change, suspend, or discontinue all or part of the Service, temporarily or permanently, without prior notice.
To the fullest extent permitted by applicable law, you will indemnify, defend, and hold harmless CirrusDx and its officers, directors, partners, employees, and agents (“CirrusDx Parties”), from and against any claims, disputes, demands, liabilities, damages, losses, and costs and expenses, including without limitation, reasonable legal fees (“Claims”), arising out of or connected with: (a) your access to and use of the Service; (b) any Feedback you provide; (c) your violation of these Terms including without limitation any unauthorized use of Content; (d) your violation, misappropriation, or infringement of any rights of another (including intellectual property rights or privacy rights); or (e) your use of any materials obtained by you through use of the Service.
You will promptly notify CirrusDx of any third-party Claims, cooperate with the CirrusDx Parties in defending such Claims, and pay all fees, costs, and expenses associated with defending such Claims. You also agree that the CirrusDx Parties will have control of the defense or settlement, at CirrusDx’s option, of any third-party Claims.
IN THE EVENT OF ANY PROBLEM WITH THE SERVICE OR ANY OF ITS CONTENT, YOU AGREE THAT YOUR SOLE REMEDY IS TO CEASE USING THE SERVICE. UNDER NO CIRCUMSTANCES SHALL CIRRUSDX BE LIABLE IN ANY WAY FOR YOUR USE OF THE SERVICE OR ANY OF ITS CONTENT, INCLUDING, BUT NOT LIMITED TO, ANY ERRORS OR OMISSIONS IN ANY CONTENT, ANY INFRINGEMENT BY ANY CONTENT OF THE INTELLECTUAL PROPERTY RIGHTS OR OTHER RIGHTS OF THIRD PARTIES, OR FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF ANY CONTENT.
TO THE FULLEST EXTENT PERMITTED UNDER APPLICABLE LAW, NEITHER CIRRUSDX NOR ANY OTHER PARTY INVOLVED IN CREATING, PRODUCING, OR DELIVERING THE SERVICE WILL BE LIABLE FOR ANY PUNITIVE, EXEMPLARY, CONSEQUENTIAL, INCIDENTAL, INDIRECT OR SPECIAL DAMAGES (INCLUDING, WITHOUT LIMITATION, ANY PERSONAL INJURY, LOST PROFITS, OR LOSS OF PROGRAMS OR OTHER DATA ON YOUR COMPUTER OR OTHERWISE) ARISING FROM OR IN CONNECTION WITH YOUR USE OF THE SERVICE OR ANY CONTENT OBTAINED FROM THE SERVICE, WHETHER UNDER A THEORY OF BREACH OF CONTRACT, BREACH OF WARRANTY, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, MALPRACTICE OR OTHERWISE, EVEN IF CIRRUSDX OR THEY HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
UNLESS SUCH LIMITS ARE PROHIBITED BY APPLICABLE LAW, IN NO EVENT WILL CIRRUSDX’S TOTAL LIABLIITY ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR FROM THE USE OF OR INABILITY TO USE THE SERVICE EXCEED FIFTY U.S. DOLLARS (US $50).
These Terms are governed by the laws of the State of Maryland, without regard to any conflict of laws rules or principles. CirrusDx’s failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.
Any dispute or claim relating in any way to your use of the Service will be resolved by binding confidential arbitration, rather than in court. The Federal Arbitration Act and federal arbitration law apply to these Terms.
The arbitration will be administered by the American Arbitration Association (“AAA”) in accordance with the Commercial Arbitration Rules and the Supplementary Procedures for Consumer Related Disputes (the “AAA Rules”) then in effect, except as modified by this “Dispute Resolution” section. (The AAA Rules are available at www.adr.org/ or by calling the AAA at 1-800-778-7879.) The Federal Arbitration Act will govern the interpretation and enforcement of this section.
There is no judge or jury in arbitration, and court review of an arbitration award is limited. However, an arbitrator can award on an individual basis the same damages and relief as a court (including injunctive and declaratory relief or statutory damages) and must interpret these Terms as a court would.
It is agreed that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action. If for any reason a claim proceeds in court rather than in arbitration, CirrusDx and you agree to submit to the venue and jurisdiction of the Missouri courts and you hereby waive any right to a jury trial.
Notwithstanding the forgoing, you acknowledge that we may be irreparably damaged if these Terms are not specifically enforced, and damages at law would be an inadequate remedy. Therefore, in the event of a breach or threatened breach of any provision of these Terms by you, we shall be entitled, without prejudice to any other rights and remedies that may be sought under the mandatory arbitration provision of these Terms, to an injunction restraining such breach or threatened breach, without being required to show any actual damage or to post an injunction bond, and/or to a decree for specific performance of these Terms. For purposes of this section, you agree that any action or proceeding with regard to such injunction restraining such breach or threatened breach shall be brought in the state or federal courts located in Maryland. You consent to the jurisdiction of such court and waive any objection to the laying of venue of any such action or proceeding in such court.
If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions of these Terms will remain in effect. Notices required to be given to you by CirrusDx may be delivered by electronic mail to the address provided during the creation of your Account. CirrusDx may revise these Terms from time to time by posting the revised Terms on the Service, without providing additional notice to you. By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms.
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